Performax360 User Guide

Performax360 User Guide

  1. Get Started
    1. 30-Day Free Trial
    2. User Training & Onboarding
    3. Products & Services
    4. Plans & Pricing
    5. Turnkey Implementation
    6. How to Buy
  2. How it Works
    1. Digital Engagement Process
    2. Customization Options
    3. Assessment Administration
    4. Key Benefits
    5. Key Features
    6. ExpertConnect
    7. Value Proposition
  3. Your Role
    1. Executive Sponsor
    2. Assessment Administrator
    3. Assessor
    4. Expert Panel for Assessment Design
    5. Expert Panel for Stakeholder Selection
    6. Expert Panel for Action Planning
    7. Key Person Accountable (KPA)
  4. Your Assessment
    1. Core Function
      1. Finance & Accounting
      2. Operations
      3. Sales
      4. Marketing
      5. Human Resources Management (HR)
      6. Information Technology (IT)
      7. Customer Service
      8. Strategy & Planning
    2. Support Function
      1. Quality Management
      2. Risk Management
      3. Business Development
      4. Legal & Regulatory Affairs
      5. Business Process Management (BPM)
      6. Research & Development (R&D)
      7. Environment, Health & Safety (EHS)
      8. Governance, Risk & Compliance (GRC)
      9. Internal Audit & Control
      10. Supply Chain Management
      11. Change Management
      12. Project Management
      13. Investor Relations (IR)
      14. Corporate Citizenship
      15. Service Design
      16. Product Management
    3. Enterprise-Wide Component
      1. Organizational Health
      2. Climate Survey
      3. Pulse Survey
      4. Voice of Customer (VOC)
      5. Voice of Employee (VOE)
      6. Voice of Partner (VOP)
      7. Public Sector Organization (PSO)
      8. Digital Business
      9. Board Effectiveness
      10. Customized Assessments
      11. Employee 360 Feedback

Voice of Customer (VOC) #

Voice of Customer Surveys provide Customer feedback on issues such as product quality, customer touchpoints, product and service value proposition, product features and functionality, customer expectations, customer experience management, quality of customer service, and customer pain-points. The results of this type of feedback process provide a deeper and more accurate understanding of how various customer segments perceive the organization along different dimensions.

Have additional questions? Give us a call at (650) 752-1680.

To schedule a free consultation with us, click here.

“Performax360 is recognised within the Top 100 Big-Data Solution Providers for 2017” – CIO Review
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« Pulse SurveyVoice of Employee (VOE) »
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